Privacy Policy
Your privacy matters to us. This Privacy Policy outlines how Potomac Medical Aesthetics collects, uses, protects, and shares your personal and medical information through our website, in-office interactions, and patient communications.
We collect personal and health-related information such as your name, contact details, medical history, current medications, treatment records, payment information, and certain technical details like your device and browser type when you use our website. This information allows us to provide high-quality care tailored to your needs.
We use the information you provide to schedule and confirm appointments, deliver customized treatments, manage your payments and financing, share educational materials and promotional offers, and enhance your overall experience with us. It also helps us comply with applicable healthcare regulations and maintain accurate medical records.
To protect your privacy, we use secure servers, encrypted communication, and HIPAA-compliant systems. Access to your personal and medical information is strictly limited to authorized personnel. We are committed to maintaining the confidentiality and security of your data at all times.
1. Agreement to Terms
By scheduling an appointment, purchasing a service, or receiving care at Potomac Medical Aesthetics, you accept and agree to abide by these Terms & Conditions.
2. Appointments & Scheduling
Appointments may be booked online, by phone, or in person. We recommend a 24-hour notice for cancellations or reschedules. Late cancellations or no-shows may incur a fee or deposit forfeiture, and repeated issues may require prepayment.
3. Consultation & Treatment Recommendations
All clients receive a consultation before undergoing any treatment. Treatments may be delayed or not recommended if—or until—your provider determines you are not medically suitable.
4. Pricing & Payment Terms
You are responsible for payment at the time of service unless otherwise arranged. We accept credit cards, care financing programs, and cash. We reserve the right to correct pricing errors and adjust prices without prior notice. Recurring or package payments require your consent and cannot be transferred unless specified.
5. Refund & Cancellation Policy
Services rendered are non-refundable. Package deals are non-transferable after the first treatment is provided. Products may only be returned unopened and within 14 days of purchase.
6. Privacy & Confidentiality
All personal and medical information is held securely in compliance with HIPAA. Before sharing records externally, we obtain your consent. In rare legal circumstances, we may be required to release information without your consent, but only where permitted by law.
7. Images & Testimonials
We may request permission to take before-and-after images. Use is optional; you may withdraw consent at any time. Images are used only with your explicit authorization.
8. Use of Digital Content
Any content submitted to us—such as comments or feedback—may be used by us without compensation, and we reserve the right to edit or remove content that violates policy.
9. Third-Party Links & Tools
Our site and services may link to external platforms (e.g., Phallofill, Evexias). We are not responsible for their content or policies. You should consult their privacy policies separately.
10. Termination or Refusal of Service
We may decline or end service if a patient fails to comply with office policies, arrives under the influence, or behaves unprofessionally or disrespectfully.
11. Amendments to Terms
Potomac Medical Aesthetics reserves the right to modify these Terms & Conditions at any time. Any updates will be posted on our website with the revised effective date.
RingCentral Communication Policy
Potomac Medical Aesthetics | Potomac, MD
At Potomac Medical Aesthetics, we use RingCentral, a secure, cloud-based communications platform, to provide seamless, professional, and confidential communication with our patients, vendors, and team members. This policy outlines how we use RingCentral and what you can expect when communicating with us through this system.
- Purpose of Use
Potomac Medical Aesthetics uses RingCentral to support key aspects of our patient care and business operations, including:
- Scheduling and confirming appointments
- Secure messaging with patients and vendors
- Virtual consultations and telehealth sessions
- Internal communication among our clinical and administrative teams • Follow-ups, reminders, and patient education
All communications through RingCentral are intended solely for business and patient-care purposes, in compliance with HIPAA regulations and applicable privacy standards.
- Call and Meeting Recordings
Certain phone calls and virtual consultations conducted via RingCentral may be recorded for quality assurance, staff training, or compliance. If a call or meeting is being recorded, patients will be notified in advance and have the right to decline participation or request a non-recorded alternative if appropriate.
We do not record or share private conversations without proper notice and patient consent.
- Privacy and Security
Your privacy and the confidentiality of your medical information are our top priorities. RingCentral communications are protected with enterprise-level encryption and security protocols to ensure your data is safe:
- All communications are encrypted using TLS and SRTP protocols
- Access to communications is restricted to authorized Potomac Medical Aesthetics personnel only
- No personal health information is shared outside our practice without your explicit consent
We follow all federal and state privacy laws, including HIPAA, to protect your sensitive information.
- Acceptable Use Policy
To ensure respectful and professional interactions through RingCentral, the following uses are strictly prohibited:
- Sending abusive, offensive, or threatening messages
- Recording conversations or video sessions without permission
- Sharing confidential patient or staff information without consent
- Using our communication platforms for spam or unauthorized promotions
Any violation of these terms may result in restricted communication or further legal action, when applicable.
- Communication Consent
By contacting Potomac Medical Aesthetics via phone, text, or virtual meeting through our RingCentral system, you agree to receive communications regarding:
- Appointment reminders
- Post-treatment instructions and follow-up messages
- Service or skincare updates related to your care plan
- Telehealth sessions or virtual consultations (if applicable)
You may opt out of non-essential messages at any time by notifying our front desk or responding to the message directly.
- Policy Updates
This policy may be updated periodically. Any changes will be reflected on this page. Continued communication with Potomac Medical Aesthetics through RingCentral will constitute acceptance of the most recent version of this policy.
Contact Us
For questions about this policy, or to request access to or deletion of your communication data, please contact:
Potomac Medical Aesthetics
7811 Montrose Road, Suite 320, Potomac, MD 20854
(301) 250-1196
info@potomacmedicalaesthetics.com
